Frequently Asked Questions
Everything you need to know about your Korean Skincare journey.
Are all your products 100% authentic?
Yes, we guarantee 100% authenticity. We source our products directly from authorized distributors and official brand partners in South Korea to ensure you receive genuine, high-quality skincare.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. We also offer express shipping options that can deliver your K-beauty favorites within 3-5 business days.
What is your return policy for opened products?
Due to hygiene and safety standards, we can only accept returns for unopened and sealed products within 30 days of purchase. If you receive a damaged or incorrect item, please contact our support team immediately for a replacement.
How do I know which products are right for my skin type?
Each product page includes a detailed description of suitable skin types. You can also use our 'Shop by Concern' filter or contact our resident skincare experts for a personalized consultation.
Where can I find the expiration date on my products?
Korean products usually display either the manufacturing date (제조) or the expiration date (까지). Most unopened skincare products have a shelf life of 30 months, and should be used within 6-12 months after opening.
Do you offer free samples with orders?
Yes! We love letting you try new things. Every order includes a selection of free samples from top Korean brands so you can discover your next holy grail product.